Frequently Asked Questions
Find answers to common questions about the Crilam Loyalty app, rewards, and your account.
Who can register for Crilam Loyalty? +
Customers, Dealers, Retailers, Carpenters, and distribution partners based on active program rules.
Where can I find the QR code? +
Locate the eligible Crilam Loyalty QR code on the product or packaging.
Why is my QR code showing as already claimed? +
Each eligible QR code can be successfully claimed only once. If it shows as claimed, it has already been validated and credited to an account.
When is my wallet credited? +
Once a valid QR is successfully scanned and validated by the server, the reward is instantly recorded in the wallet and appears in claim history.
How do I delete my account? +
You can initiate account deletion within the app or submit a web request through our Account Deletion page. Processing includes identity verification.